Refund Policy

What is the general return policy on Stopile.com?

We offer you complete peace of mind while ordering at Stopile.com – you can return all items within 14 days of receipt of goods. Please ensure that the product is unused and that all tags, boxes, and other packaging remain intact.

If you have paid by card, we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a refund via cheque or bank transfer in the registered name of the customer.

What should I do if I receive a damaged item, wrong product, or missing units in my order?

If an item is found to be damaged, incorrect as per the description on our website, or missing as per the ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [Customer Support Number] within 14 days of receipt of the product.

We will arrange a reverse pickup for the product and then issue either a full refund, Stopile Credit (store credit), or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.

Is there a category-specific policy for returns?

Products should be received in their original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues such as rashes, stomach upset, headache, dislike of flavor, or flavor differences between brands, products will not be applicable for return. Please consult with your doctor before purchasing any product.

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging (if any), and all other items originally included with the product(s) delivered, will not be eligible for a refund or exchange.

In case of any queries, please call us at +91 8592 040 999